FAQ
frequently asked questions
What are the terms and conditions
General:
These terms and conditions apply to all guests of o vale da mudança and are effective upon entering into a reservation.
The manager is not liable for damage, loss or theft of property of the guests.
All risks related to a stay at o vale da mudança are for the account of the guests.
If you destroy or damage property of o vale da mudança during your stay, you must report this and pay compensation.
Reservation and confirmation
Reservation requests are processed in order of receipt. Filling in the reservation form is not a definitive booking.
We will let you know soon if the booking can be honored. Check your spam folder if you have not received anything after a day.
We will send the payment details in the confirmation email.
Payment
The reservation is final when we have received the 40% deposit.
This deposit must be transferred within one week.
We would like to receive the remaining amount 4 weeks before you arrive with us.
Cancellation
If you are unable to attend due to circumstances, you must inform us as soon as possible.
The deposit is non-refundable. You can cover that risk by taking out cancellation insurance.
In case of cancellation within 4 weeks before arrival, we will charge the entire booking amount.
Cancellation regarding Covid-19
Due to the Corona virus, Covid-19, we have some exceptions to our standard cancellation policy. Update April 28, 2021
If there is a travel ban (code red) 14 days before your arrival date, we will contact you. In this case, you will receive a voucher worth the travel sum already paid.
If you want to cancel yourself, the cancellation costs apply according to our general terms and conditions. The following applies under a travel ban (code red):
If o vale da mudança is not allowed to receive guests due to government measures
If it is not possible for you to come to o vale da mudança due to government measures.
You will receive a voucher for the deposit made. The confirmation e-mail you receive will serve as your voucher. The voucher is valid for a stay up to and including 31 December 2022.
In case of cancellations due to the corona virus, the official websites of the government of Portugal apply as the mother country of the guest.
House rules part of General Terms and Conditions
We always receive you personally on arrival. You must identify yourself on request by means of: a valid ID.
On the day of arrival, you can check in between 4 PM and 10 PM. You can also check in earlier or later in consultation if this is possible.
On the day of departure, we expect to have the house free by 11 a.m. at the latest. A late check-out is possible based on availability.
It should be quiet between 10pm and 8am.
Any visitors of our guests are not allowed to stay overnight without permission and without additional payment.
Pets are limited and allowed under certain conditions.
Smoking is not allowed in the house.
When you leave the house, it is left swept clean. Garbage is taken away and the dishes are done.
What is the minimum number of nights I can book?
Casa a Oliveira: minimum 2 nights and from 1th of july until 1th of september 5 nights.
Choupanas: minimum 2 nights 15th of june until 15th of september.
Monte da Madeira: minimum 2 nights and 15th of june until 15th of september 5 nights.
Ninho da Cegonha: minimum 2 nights and 15th of june until 15th of september 5 nights.
We do not have fixed changeover days, so arrival and departure days are free.
What is included in the price?
Linen (towels, kitchen linen, bed linen and pool towel)
Gas, water, electricity
6% IVA (VAT)
What is not included in the price?
Final cleaning for Casa a Oliveira, Monte da Madeira and Ninho da Cegonha: € 50.00
Drinks from the bar in the Cabana
At what time may we check in?
The houses are available from 16:00 on the day of arrival until 11:00 on the day of departure.
The choupanas are available from 3 p.m. on the day of arrival until 12 noon on the day of departure.
Deviating times are possible in consultation.
I have to cancel, what to do?
The deposit is non-refundable. You can cover that risk by taking out cancellation insurance.
If you cancel from 4 weeks before arrival, you must pay the entire booking amount.
Liability
We have made every effort to ensure safety. The stay at O vale da Mudança is therefore entirely at your own risk. We are not responsible for any accidents and cannot be held liable in any way for damage, loss and/or theft of/to your belongings. The use and entry of the holiday home, swimming pool and estate is the responsibility of the visitor.